Return Policy
- Exchanges or returns requested after fourteen (14) calendar days (starting from the date of purchase) will not be accepted.
- Only products that have not been washed, worn, or altered (for example: stains, odors, among others) will be accepted.
- Returned items must have the tag attached and must be returned in their original packaging. Items whose tag has been removed or that are without their original packaging will not be accepted.
- The returned product must be in optimal condition, such that it allows for its future sale.
- We reserve the right to refuse exchanges and returns of items that do not comply with our hygiene and health standards and that compromise their future sale.
- For purchases in Metropolitan Lima, we will collect the items the customer wishes to exchange or return, at no cost.
- For purchases in the rest of Peru, the customer must cover the cost of shipping back to our warehouses.
- In the event that the exchange or return is not approved, it is the customer's responsibility to pick up the garment(s) from our warehouse.
- Refunds are processed within the first five (5) business days after the return is approved. Depending on the customer's bank, the transaction may be reflected in their account between ten (10) and fifteen (15) business days after the refund is processed.
- For foreign cards, the transaction may be reflected in the account between fifteen (15) and thirty (30) business days after the refund is processed.
- A maximum of one (1) exchange may be made per item purchased.